Who we are
These terms govern the relationship between Zenlio Limited ("Zenlio", "we", "us", "our") and any person or organisation ("you", "the client") who engages us for services. Zenlio Limited is registered in England and Wales (Company No. 17257202). Our registered office is at 7 Athoke Croft, Hook, Hampshire, RG27 9UE. You can reach us at hello@zenlio.co.uk.
By engaging Zenlio, whether through a signed proposal, a form submission, or an email confirmation, you agree to these terms.
What we do
Zenlio offers two services:
- Zenlio Local: done-for-you websites for owner-operators (tradespeople, hospitality, health and wellness businesses), including ongoing hosting, content, and support on a monthly subscription.
- Zenlio Studio: project-based web work for established marketing teams, including sprint landing pages, CMS migrations, and full site builds.
The scope, deliverables, and pricing for your specific engagement will be set out in a proposal or onboarding form. These terms apply alongside that document. If there is a conflict, the proposal takes precedence.
Payment
Payment terms vary by engagement and will be confirmed in your proposal or invoice. Typical arrangements are:
- Zenlio Local: a one-off build fee (invoiced before or at project start), followed by a recurring monthly subscription.
- Zenlio Studio: a deposit before work begins, with the balance due on or before project completion. Larger projects may be invoiced in agreed stages.
Invoices are due within 14 days of issue unless stated otherwise. We reserve the right to pause work on projects where invoices are outstanding beyond their due date.
Refunds and cancellations
Build fees are non-refundable. Once work has started, the build fee will not be returned regardless of the stage reached. This reflects the time, planning, and creative work that goes into every project from day one.
For Zenlio Local monthly subscriptions, the minimum term is three months. After that, you can cancel at any time by giving 30 days' written notice to hello@zenlio.co.uk. No further payments will be taken after the notice period ends.
For Zenlio Studio projects, if you cancel mid-project, any work completed to that point is billable at the agreed day rate. The deposit is non-refundable and will be applied against any amount owed.
Ownership and intellectual property
Once a project is complete and all fees have been paid in full, ownership of the finished website, its code, copy, and design, transfers to you. You own what you've paid for.
During the project, all work in progress remains the property of Zenlio until payment is settled. We retain the right to show completed work in our portfolio and case studies unless you ask us not to in writing.
Any third-party assets used in your project (fonts, stock photography, licensed plugins) are subject to their own licence terms. We will flag these where relevant.
Your responsibilities
To keep things moving, you agree to:
- Provide accurate information when requested (via intake forms, briefs, or calls)
- Respond to requests for feedback, approval, or content within a reasonable time
- Ensure that any content, images, or materials you supply to us do not infringe third-party rights
- Keep your payment details up to date for subscription billing
Delays caused by late client feedback or missing content may affect launch timelines. We will always flag this before it becomes a problem.
What we need from you to launch
For Zenlio Local, your site cannot go live until we have completed the intake process and received any required content from you. We target a live date within one week of receiving everything we need. If content is delayed on your side, the launch timeline moves accordingly.
Limitation of liability
We do our best work on every project. That said, we cannot guarantee specific commercial outcomes, search rankings, enquiry volumes, or revenue, as these depend on factors outside our control.
Our total liability to you for any claim arising from our services is limited to the total fees paid by you to Zenlio in the preceding 12 months. We are not liable for any indirect, consequential, or loss-of-profit claims.
Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.
Hosting and uptime
For Zenlio Local clients on a monthly subscription, we maintain your site on our hosting infrastructure. We aim for maximum uptime but cannot guarantee 100% availability. Scheduled maintenance will be carried out with as much notice as reasonably possible.
If your subscription lapses or is cancelled, your site will remain live until the end of the paid period. After that, you are responsible for arranging alternative hosting. We will provide you with the site files so you can take it elsewhere.
Confidentiality
We treat everything you share with us in confidence. We will not share your business information, briefs, or materials with third parties except where necessary to deliver the work (for example, sharing content with a specialist we have brought in). This obligation survives the end of our engagement.
Termination
Either party may terminate an engagement if the other materially breaches these terms and fails to remedy the breach within 14 days of written notice.
We reserve the right to decline or end any engagement where we reasonably believe the client is acting in bad faith or asking us to produce work that is misleading, illegal, or harmful.
Changes to these terms
We may update these terms from time to time. We will let active clients know of any material changes by email. Continued use of our services after notice of a change constitutes acceptance of the updated terms.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions
If you have any questions about these terms, email us at hello@zenlio.co.uk. We'll respond within two working days.